If you need to change or cancel your order, please contact us immediately. Please include your name and order number in the email. We generally process orders within 2-3 business days. Once we have processed your order, we will be unable to make any changes.

Your satisfaction is our goal! We do not accept returns on our online orders. Although we cannot accept returned products, we are willing to offer replacements or a refund within 30 days of your online purchase. If you should request a refund please note that you will be refunded for the price of the item only. Original shipping charges will not be refunded.

If your item appears to have a manufacturing defect, please email contact us. Please explain what is wrong with the item and remember to include your name and order number. We will happily replace it for you.

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add orders@curlykidshaircare.com to your safe sender list. You can also check your order status by signing into your account on our website.

Most orders ship within 2-3 business days of purchase. Transit times may vary by shipping carrier. Orders are not shipped on the weekends or holidays.

We currently ship directly to addresses in the United States.

Get in touch with us using our contact form. We’re happy to answer your question.